Information We Collect

Wilson may collect information that you provide directly when shopping, creating an account, contacting support, or subscribing to communications.

• Name, email address, billing details, and shipping details
• Order information, product selections, and purchase history
• Account login details, if you create an account
• Customer service messages, return requests, and support details
• Website activity, device information, browser information, and cookie data

How We Use Information

Wilson uses customer information to support normal ecommerce operations and improve the customer experience.

• Process, confirm, and manage orders
• Provide shipping, delivery, return, exchange, and account support
• Respond to customer questions and service requests
• Improve website performance, product presentation, and store functionality
• Send updates, service messages, and marketing emails when applicable
• Help protect against fraud, misuse, unauthorized activity, or security issues

Order Processing

When you place an order with Wilson, we use the information provided at checkout to confirm your purchase, process payment, prepare your order, communicate order updates, and provide customer support related to your purchase.

Order details may also be used to review returns, exchanges, damaged item requests, and other customer service needs.

Payment Information

Wilson accepts payments through PayPal, Stripe, and Credit Card payment options. Payment details are handled through the applicable payment processor used at checkout.

Wilson does not use this Privacy Policy to claim storage of full payment card numbers. Payment processing is managed through secure payment services used to complete your transaction.

Cookies & Analytics

Wilson may use cookies and analytics tracking to support website functionality, remember preferences, understand website activity, improve page performance, and help provide a better shopping experience.

• Essential cookies may help the website operate properly.
• Preference cookies may help remember selections or settings.
• Analytics tracking may help us understand how visitors use the website.
• Marketing cookies may help measure or improve relevant promotional communications.

You may be able to manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Wilson email marketing, we may use your email address to send product updates, store news, offers, promotions, and related messages.

You can unsubscribe from marketing emails by using the unsubscribe option included in marketing communications or by contacting us at [email protected].

Service Providers

Wilson may share limited information with service providers that help operate the store and support customer orders.

• Payment processing support through PayPal, Stripe, and Credit Card payment options
• Order processing and fulfillment support
• Website hosting, security, and technical support
• Customer service and communication support
• Analytics and website performance support

Service providers are expected to use information only as needed to provide services to Wilson.

Data Security

Wilson uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, or disclosure.

No online transmission or electronic storage method can be guaranteed completely secure, so customers should use care when sharing information online.

Data Retention

Wilson keeps customer information for as long as needed to operate the store, complete transactions, provide customer support, maintain business records, resolve disputes, and meet applicable obligations.

When information is no longer needed, it may be deleted, anonymized, or retained only as required for legitimate store operations.

Customer Privacy Rights

Depending on where you live, you may have certain rights related to your personal information.

• Request access to personal information associated with you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing emails
• Ask questions about how your information is used

To make a privacy-related request, contact Wilson at [email protected].

Children’s Privacy

Wilson does not intend to collect personal information from children. If you believe a child has provided personal information to Wilson, please contact us so we can review the request.

International Users

If you access Wilson from outside the country where our store operations or service providers are located, your information may be processed in a different location than where you live.

By using the Wilson website or placing an order, you understand that information may be handled as needed to provide store services and customer support.

Policy Updates

Wilson may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer support practices, or applicable requirements.

When updates are made, the “Last updated” date near the top of this page may be revised.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing, cookies, or customer privacy requests, contact Wilson at:

[email protected]