Wilson Customer Care
Return Policy
Wilson offers 30 Days Free Returns on eligible items. Please review the return guidelines below before sending any item back.
30 Days Free Returns
We want your Wilson shopping experience to feel clear and simple. Eligible items may be returned within 30 days of delivery.
Before sending any return, please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Window
Wilson accepts eligible returns within 30 days of delivery.
Returns sent after the 30-day return window may not be accepted.
Return Eligibility
To be eligible for a return, the item should meet the following conditions:
- The item is returned within 30 days of delivery.
- The item is unused, unworn, unwashed, and in its original condition.
- The item includes original packaging, tags, accessories, and included parts when applicable.
- The item is not listed as non-returnable or final sale.
Item Condition
Returned items must be clean, complete, and in the same condition in which they were received.
Items that show signs of use, wear, damage, washing, alteration, missing parts, or missing packaging may not qualify for a refund.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items marked final sale or non-returnable at the time of purchase
- Used, worn, washed, altered, or damaged items
- Items returned with missing packaging, tags, accessories, or included parts
- Items sent back without first contacting customer service
How to Start a Return
Please do not send any return without contacting customer service first.
- Email [email protected] within 30 days of delivery.
- Include your order number, full name, email address used at checkout, and the item you want to return.
- Tell us the reason for your return request.
- Wait for our customer service team to provide the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Wilson offers 30 Days Free Returns for eligible items when customers follow the return instructions provided by customer service.
Please contact us first so we can confirm eligibility and provide the correct return details before you send anything back.
Refund Process
After your returned item is received and inspected, we will review the return condition and process the refund if the return is approved.
Refund processing time is 3–15 days after the returned item is received and inspected. The time for funds to appear may vary depending on the payment provider.
Exchanges
If you need an exchange, please contact Wilson customer service before sending the item back.
Exchange availability may depend on item eligibility, stock availability, and the condition of the returned item.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos so our team can review your request.
Final Sale Rules
Items marked as final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return, refund, or exchange.
If you are unsure whether your item qualifies, please contact us before sending it back.
Contact Information
For return questions, refund updates, exchange requests, or damaged item support, contact Wilson customer service at:
Before Sending Your Return
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
We appreciate your patience and will help guide you through the Wilson return process.
